Rental Assistant is turning maintenance problems into solutions nationwide

When your tenant reports a repair, Rental Assistant works out what’s wrong and gives you a clear path to get it fixed.

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It’s Friday night, and your tenant texts that water is leaking under the kitchen sink. You try your usual plumber and get voicemail. That one text has handed you a problem that could take over your whole weekend. 

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Rental Assistant hands you the solution instead. Rental Assistant is the AI maintenance assistant included with RentSpree’s Landlord PRO plan. It talks with your tenant day or night, works out what’s wrong, and tells you how to get it fixed. By the time you hear about a repair, you already know what’s wrong and who can fix it.

What does Rental Assistant do when your tenant reports a repair?

Rental Assistant diagnoses the problem with your tenant first, then sends you a summary with the next step attached. Here’s how that Friday night plays out now:

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Your tenant reports the leak in RentSpree, and Rental Assistant picks it up. It asks the follow-up questions needed to diagnose the repair: where the water is coming from, whether it’s a slow drip or a steady stream, and whether the dishwasher was running. It walks your tenant through shutting off the water under the sink and gets a photo of the pipes. If it’s a simple fix like tightening a loose connection, the repair ends there.

If not, you get a clear summary of what’s wrong and how urgent it is, with the next step attached.

How does the repair get fixed?

You decide how it gets done. Depending on where your rental is, the next step is one of these:

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A vetted pro from Lula. In ZIP codes Lula serves, you approve the job, Lula sends a vetted pro, and they schedule directly with your tenant and see the repair through. You can follow every update in RentSpree.

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Local pros from Thumbtack. You can compare local pros matched to the repair, with their ratings and reviews from Thumbtack, and reach out to the one you want. You and the pro work out the timing and price directly.

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Prefer your own plumber? Call them with the summary and photos in hand, so they know what they’re walking into. You can check what’s available in your ZIP code on the Rental Assistant page.

In control, not on call

Rental Assistant takes the first call. The decisions stay yours.

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Nothing is booked, dispatched, or paid for without your approval, and you can see every message between the Rental Assistant and your tenant as they happen. Every repair stays on the property’s record in RentSpree, so the history is there for taxes, insurance, disputes, or a security deposit deduction.

One place to run your rental

Rental Assistant is the newest addition to RentSpree, where landlords already find tenants, collect rent, bank, keep their books, and insure their properties. Now repairs run through the same place, on the same property record. 

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Click here to add your property to RentSpree. 

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Already have your rental on RentSpree? Log in and set up your Rental Assistant today. 

Learn more about maintenance for your rental

The worst time to look for a plumber is during a leak. The landlord’s maintenance playbook is a free guide to staying ahead of repairs, with a season-by-season upkeep checklist, a 5-step process for tenant requests, and the checks to run before you bring in a pro.

Frequently asked questions

How does Rental Assistant get a repair fixed?

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After it diagnoses the problem with your tenant, Rental Assistant points you to one of two ways to get it fixed. In ZIP codes Lula serves, you can approve a vetted pro from Lula, who schedules with your tenant and sees the repair through. Anywhere, you can compare local pros from Thumbtack and reach out to the one you want.

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Do I need Landlord PRO?

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Yes. Rental Assistant is included with Landlord PRO. Every RentSpree landlord can also take tenant repair requests in RentSpree for free, without the tenant correspondence, troubleshooting, scheduling, or repair dispatch. 

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Does RentSpree vet the pros?

Lula’s Pros are vetted by Lula. Pros from Thumbtack come with their ratings and reviews from Thumbtack. RentSpree doesn’t vet or endorse them, so you choose who to contact.

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Who pays the pro?

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With a Lula Pro, you approve the job and pay through RentSpree. With a local pro from Thumbtack, you agree on timing and price and pay them directly.

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Will Rental Assistant make decisions without me?

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No. Rental Assistant talks with your tenant and works out what’s wrong, but nothing is booked, dispatched, or paid for without your okay.

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What happens in an emergency?

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Tenants should call 911 first if anyone’s safety is at risk. If a tenant reports something like a gas smell, Rental Assistant tells them to get safe and call 911, then lets you know.

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Get started

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On Landlord PRO? Activate Rental Assistant on each of your properties. Activate Rental Assistant

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Not on Landlord PRO yet? Upgrade to add Rental Assistant to your rentals. 

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New to RentSpree? Add your rental for free, then activate Rental Assistant with Landlord PRO. Add your rental