Privacy Policy

Table of contents

Effective date April 27, 2022
Last Updated April 27, 2022

    The Scope of this Policy

    RentSpree, Inc. (“RentSpree,” “we,” “us” or “our”) is committed to respecting the privacy rights and concerns of all users of RentSpree’s website where this Privacy Policy is posted (the “Site”) and other services made available by RentSpree (collectively with the Site, the “Service”). As such, we have established and implemented this Privacy Policy to inform visitors to the Site and users of the Service how we use and protect the information we collect through the Service. By accessing or using the Service, you agree to our Terms of Use and consent to RentSpree’s collection, use, storage, deletion, and disclosure of information relating to you as set forth in this Privacy Policy. This Privacy Policy is effective as of the date set forth above and is only applicable to the Service and not to any other website that you may be able to access from the Service which may have its own data collection and use practices and policies.

    When you access the Service as an employee, owner, director, officer, or contractor of a company, partnership, sole proprietorship, nonprofit or other legal entity, you represent and warrant that you will only provide information and use the Service acting in that capacity and that your communications and transaction with us (on and off the Service) occur solely within the context of RentSpree providing the Service to the company, partnership, sole proprietorship, nonprofit or other legal entity that you represent. Please note, this Privacy Policy does not govern information we process on behalf of our clients. For details about our processing of client data, please see the “Information from Our Clients” section below.

    If you have any questions or wish to exercise your rights and choices, please contact us as set out in the “Contact Us” section below. If you are a Nevada or California resident, please see the additional disclosures at the end of this Privacy Policy.

    Information We Collect

    Types of Information We Collect

    When you create an account; request a demonstration; contact us; submit a request to us; engage in live chat; link your account; request a rent estimate; refer someone; provide payment information; submit a rental application; or otherwise provide information to us, we may collect personal information from you including:

    • First and last name,
    • Email address,
    • Phone number,
    • Mailing address,
    • Account name and password,
    • Any images you upload to your profile,
    • Location information, and
    • IP address.

    If you are a prospective renter, we may also collect:

    • Credit score and overall creditworthiness,
    • Criminal history,
    • Eviction history,
    • Billing address,
    • Postal address,
    • Other occupants/applicants including their names and email addresses,
    • Payment information,
    • Date of birth,
    • Employment history (e.g. current and prior employer, salary, supervisor name and contact information),
    • Salary/income history,
    • Emergency contact information,
    • Agent information,
    • Residence history (e.g. current and prior addresses, rent amount, landlord name and contact information, move-in and move-out dates),
    • Reference(s)’ contact information,
    • Pet information,
    • Your application status (e.g., if your application has been accepted, denied, or is in progress)
    • Driver’s license and/or identification card information, and
    • Files uploaded to your account.

    We may also collect information when you refer someone to the Service, including first and last name, email address, and phone number of the person you are referring. We will use the information you provide to fulfill your referral requests, including (if applicable) sending them a text message to use the Service. We will use their contact information for the referral program but not to send other marketing communications to your contacts unless they have a separate relationship with us. Such functionality is intended only for United States residents. By using this functionality, you acknowledge and agree that both you and your contacts are based in the U.S. and that you have your contacts’ consent for us to use their contact information to fulfill your request.

    You may choose to voluntarily submit other information to us through the Service that we do not request, and, in such instances, you are solely responsible for such information. When you submit information we do not request, such as when you use the “Notes” functionality on the Service or communicate with us via email, chat, or message forms, we ask that you not share sensitive information or information that violates of our Terms of Use (e.g., discriminatory or illegal).

    Information we automatically collect

    We also automatically collect information resulting from your use of the Service, including your preferences and other tendencies. This may include aggregated or de-identified “traffic data” or tracking information provided by the website’s host or similar provider of such information (i.e., Analytics) that does not personally identify you but may be helpful for marketing purposes or for improving the services we offer. Analytics is the process of collecting, analyzing, and reporting aggregate data. Other information we may also automatically collect includes which pages visitors visit, how long visitors may stay on a particular page, emails and advertisements you view, products and services you view, your referring and existing pages, and where visitors are located using imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level) and precise location data (such as latitude/longitude). This helps us tailor the Service to you, such as helping you find agents nearby. It may also provide information about what browser, network, or device is used to visit our Site. If you use the Service to search for rental properties or submit a rental application through the Service, we may automatically collect information from or about you, to the extent permitted by this Privacy Policy and our Terms of Use.

    In addition, when you visit our Site, we may also log your IP addresses, a unique identifier for your computer or other access device, as well as your browser type, device type, device operating system, your internet service provider, your device’s regional and language settings, and device identifiers. This helps us diagnose problems with our server, to administer our Site, to provide our Service, or to display the content according to your preferences.

    Information from other sources

    We also collect information from other sources. The categories of sources from which we collect information include:

    • Data brokers from which we purchase data to supplement the data we collect;
    • Social networks with which you interact;
    • Partners that offer co-branded services or products;
    • Publicly available sources including websites and data in the public domain;
    • Commercially available sources including other websites and services;
    • Credit reporting agencies;
    • Banks and credit unions;
    • Collections agencies; and
    • Property management companies, agents, landlords, and tenant management service companies

    Information from our Clients

    We provide products and services to our clients (e.g., property management companies and landlords), and collect and process information about individuals (including through tracking technologies and other automated means) at the direction of our clients (“client data”). Client data has historically included contact data, demographic data, content, employment and education history, and location data, among other information we collect when we provide services to them. Our clients, including agents, may upload files to our platform that include this information and that information may be used as described in this Privacy Policy.
    Our processing of client data is governed by the terms of our service agreements with our clients, and not this Privacy Policy. In the event we are permitted to process client data for our own purposes, we will process the client data in accordance with the practices described in this Privacy Policy. We are not responsible for how our clients treat the information we collect on their behalf, and we recommend you review their own privacy policies. For further information on your rights and choices regarding client data, see the “Your Rights and Choices Regarding Your Information” section below.

    Third-Party Privacy Policies

    Through the Service, you may be able to link to or otherwise utilize technology, software and services owned and controlled by third parties (“Third-Party Services”). You may be permitted or required to submit personal information to access Third-Party Services. For example, we may allow you to sync your calendar with the Service in order to automatically update it with new meetings. Such use of Third-Party Services and submission of information through Third-Party Services will be subject to such applicable third party’s terms of use, terms of service, privacy policy and/or practices. You agree to look solely to the applicable third party and not to RentSpree to enforce your rights in relation thereto. When you have clicked on a third-party logo or URL displayed or accessible through the Service which links you to any Third-Party Services, our Privacy Policy and Terms of Use no longer apply, and you must read the terms of use, terms of service, and privacy policy of the third party or contact the third party directly to see how your personal information will be handled on their website.

    How We Use Your Information

    We use the information we collect for business and commercial purposes in accordance with the practices described in this Privacy Policy. The personal information you provide to us will allow us to communicate with you and provide the Service to you, depending on the aspects of the Service you utilize. We primarily use the personal information you provide and any general information we receive from you for the following business purposes:

    • To create and manage your account;
    • To process your orders, requests or applications submitted through the Service;
    • For billing purposes;
    • To facilitate communications between you and other users on the Service (e.g., to allow you to communicate with the property management company, agent, or landlord of the property you would like to rent and vice versa);
    • To authorize access to your consumer report;
    • To verify your identity;
    • To send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages;
    • To prevent and address fraud and threats of harm;
    • To personalize your customer experience, including to help prepare your rental application or calculate your renter score and determine the probability you will be accepted or denied if you submit a rental application;
    • To provide customer service, whether it’s responding to a request or following up on an order;
    • To monitor, analyze trends, usage, and activities;
    • To improve our services, the interactions you have with our Service, and other RentSpree websites, apps, marketing efforts, products, and services;
    • To market products and services that may be of interest to you—for instance, we may add you to our email list and newsletter, auto-create email marketing campaigns on behalf of our clients, suggest listings to you, or suggest next steps based on your use of the Service;
    • To provide property management companies, agents, landlords, and other users of our service with the ability to offer you other products and services that may be of interest to you;
    • To comply with and enforce applicable legal requirements, relevant industry standards, and our policies;
    • To send reminders to your landlord about your move-in/movie-out dates and birthdate;
    • To fulfil any other purpose at your direction;
    • To calculate your individual renter score; and
    • With notice to you and your consent.

    We keep track of your interactions with us, including but not limited to your activity within the Service. Except as set forth in this Privacy Policy, or unless we have your consent, we will not share your personal information with any person or entity other than those affiliated with us, entities acting on our behalf, and our service providers (such as those needed to collect and maintain our servers and perform technology and related services).
    In our Terms of Use, we prohibit the use of any information collected through the Service in violation of the federal Fair Housing Act, state fair housing laws, and any other applicable laws.
    We may use information that we have collected in a manner such that the end-product does not personally identify you or any other user of the Service (including information that has been de-identified or aggregated). We aggregate or de-identify information by either combining it with information about other users (aggregating your information with information about other users), or by removing characteristics (such as your name or email address) that make the information personally identifiable. We may use aggregated or de-identified information for any purpose except as prohibited by applicable law.

    Do Not Track

    RentSpree does not honor the request of “do not track” signals sent by your browser when you visit the Site or use our app. For more information on “Do Not Track,” visit http://www.allaboutdnt.com.

    Analytics

    We use third-party providers to help us learn about who visits the Site, how the Service is used, and what pages are being viewed. For more information about these services, please use the links below:

    Google Analytics
    HubSpot Analytics
    Amplitude
    Webflow

    Cookies

    “Cookies” are small bits of information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. Like many websites, we employ cookies in certain areas of the Site to allow us to provide information to make your online experience more convenient. For example, cookies provide information to the Site when you return to it after logging in so that the Site will remember who you are on subsequent visits; cookies also speed up or enhance your experience of the Service by, for instance, tailoring content to you. Cookies may also be used to keep track of your login name and password. You may still access the Service if you set your browser not to accept cookies.
    Third parties whose websites are accessible through links on the Site may also use their own cookies when you link to their site or service. RentSpree does not control these third parties’ use of cookies and cannot guarantee that they will uphold the same privacy standards as RentSpree. RentSpree expressly disclaims any and all liability related to the collection, use or disclosure of information by third parties. You should review the privacy policies of any third-party websites that you visit through a link from the Site to understand how these third parties use cookies and the information they collect through cookies. Most cookies are “session cookies” which means that they are automatically deleted at the end of each session. We also use persistent cookies which may remain on your device for extended periods of time. Persistent cookies help with personalizing your experience and supporting security features. Additionally, persistent cookies allow us to bring you advertising on and off the Service. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you a chance to decide whether or not to accept it.

    Log Information

    Our servers automatically record information that your browser sends whenever you visit the Site. This information includes your IP address; your browser type and version; the search engine you used to find the Service, if any; which aspects of the Service you use and from where; and when and how long you use them. We use this information to monitor and analyze how users use the Service, to provide customer service, and to maintain and improve the Service. We may also collect similar information from emails we may send to you which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.

    Pixels (also known as web beacons)

    Pixels are code embedded in a website, email, or advertisement that sends information about your use to a server. There are various types of pixels, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access a website, email, or advertisement that contains a pixel, the pixel may permit us or a separate entity to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity by a particular browser on a particular device. We may incorporate pixels from separate entities that allow us to track our conversions and bring you advertising on and off the Service.

    Heat mapping

    We use tracking technology that can create heat maps to visualize user behavior (for example, highlighting what parts of our website you viewed and did not view).

    Location-identifying Technologies

    Location-identifying technologies, which include GPS (global positioning systems) software, geo-filtering, Bluetooth, beacons, and other location-aware technologies, are used to locate you (sometimes precisely) for purposes such as verifying your location and delivering or restricting relevant content based on your location. You may limit access to your location data by adjusting the permissions in your device. If you grant us permission, we may collect location information when the app is running in the foreground or background.

    In-App Tracking Methods

    In-app tracking methods, which include a variety of tracking technologies, are used in mobile apps. These tracking technologies are not browser-based like cookies and cannot be controlled by browser settings. Some use device identifiers or other identifiers such as mobile Ad IDs to associate app user activity to a particular app and to track user activity across apps. Our apps may also include Software Development Kits or “SDKs,” which is code that sends information about your use to a server. These SDKs allow us to track our conversions, bring you advertising both on and off the Service with your social media account. For example, we use the Facebook SDK to allow you to connect your Facebook account to the Service.

    Children’s Privacy

    We do not knowingly collect personal information from children under 13 or allow them to create an account for the Service. The Service is designed for a general audience and you must be 18 years old to use the Service. We take children’s privacy seriously, and encourage parents to play an active role in their children’s online experience at all times.

    Targeted Advertising

    We use advertising tools to help us improve your advertising experience (such as serving advertisements on our behalf across the Internet, serving personalized ads on our website, and providing analytics services). For example, the remarketing, re-engagement, or similar audiences feature in Google Ads allows us to reach people who previously visited our website or used our app, and match the right people with the right content.

    We also use audience matching services (which is a type of targeted advertising) to reach people (or people similar to people) who have visited our Site or are identified in one or more of our databases (“Matched Ads”). This is done by us providing a list of hashed email addresses to an ad partner or incorporating a pixel from an ad partner into our own Site, and the ad partner matching common factors between our data and their data. For instance, we may incorporate the Facebook pixel on our Site and may share your email address with Facebook as part of our use of Facebook Custom Audiences.

    The companies we work with to provide you with targeted ads are required by us to give you the choice to opt out of receiving targeted ads. Most of these companies are participants of the Digital Advertising Alliance (“DAA”) and/or the Network Advertising Initiative (“NAI”). Please visit this page to learn how to opt out of targeted advertising from NAI participants and here for targeted advertising from DAA participants.

    Google provides tools to allow you to opt out of the use of certain information collected by Google Analytics at https://tools.google.com/dlpage/gaoptout and by Google Analytics for Display Advertising or the Google Display Network at https://www.google.com/settings/ads/onweb/.

    How We Share Your Information

    Sharing Your Information

    We use your information to provide the Service to you; deliver products and services you request; complete transactions; handle your customer service questions or issues; and send communications to you about notifications, promotions, updates, or special offers from RentSpree that may be of interest to you. The personal information uploaded by you through the Service, or collected about your through the Service, will be shared only as set out in this Privacy Policy and with authorized persons, including landlords, landlord representatives, brokers, property managers or sub-lessors, and when necessary employees of RentSpree. As indicated below, we also share with such third parties in order to facilitate their ability to offer you other products and services that may be of interest to you. We will also share the information we collect from you under the following circumstances, and you expressly authorize us to share your information as follows:

    Provision of RentSpree Services. For prospective tenants, RentSpree uses the personal information you provide and information we collect about you through background and credit checks to fulfill the services you request from us. This may include sharing your personal information with any of our vendors; with our affiliates (including, but not limited to, any of our subsidiaries); or with any landlord, landlord representative, broker, property manager or sub-lessor with whom you may wish to engage in a rental transaction or rental activity. The information we share with landlords, landlord representatives, brokers, property managers, and sub-lessors may include your RentSpree-calculated renter score. Except as described in this Privacy Policy, RentSpree will not disclose or share your personal information to any third party. Notwithstanding the foregoing, RentSpree shall not be liable to you or any other party for any use or misuse of your personal information by any third party with whom your personal information has been shared in accordance with the terms of this Privacy Policy.

    Landlords and Their Representatives, Brokers, Property Managers, and other Third Parties to Offer and Provide Other Products and Services to You. RentSpree also shares your information, including personal information, with landlords, landlord representatives, brokers, property managers, and other third parties in order that they may offer and provide to you other products and services, including housing, that may be of interest to you.

    Protection of rights. We will share personal information if we have a good faith belief that (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) such action is appropriate to enforce our Terms of Use for the Service, including any investigation of potential violations thereof, (iii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Service, or (iv) such action is appropriate to protect the rights, property or safety of RentSpree, its employees, users of the Service or others.

    Service Providers. We may share your information with service providers who assist us in the provision of services. For example, we may share your information with Transunion, who will provide us and relevant property owners with a full credit report and score. Or, we may share your information to obtain a criminal background check or nationwide eviction report. We may share your personal information with service providers (including our affiliates that provide services on our behalf) that we engage for the purpose of processing information on our and your behalf. For example, we utilize payment processors.

    Vendors and Other Parties. We may partner with other companies for advertising purposes and to process, analyze, and/or store data, including, but not limited to, information collected automatically. While providing services for us, these companies may access your personal information. To the extent applicable, we require these entities to comply with this Privacy Policy and appropriate confidentiality and security measures.

    Affiliates. We share information with our affiliates and related entities, including where they act as our service providers or for their own internal purposes.

    Asset transfers. If we become involved in a merger, acquisition or other transaction involving the sale of some or all of RentSpree’s assets, user information, including personal information collected from you through your use of the Service, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you through email and/or a prominent notice on the Site.

    Partners. We share information with our partners in connection with offering co-branded services, selling or distributing our services, or engaging in joint marketing activities.

    Facilitating Requests. We share information at your request or direction.

    Consent. We share information with notice to you and your consent.

    Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated or de-identified) except as prohibited by applicable law. For information on your rights and choices regarding how we share information about you, please see the “Your Rights and Choices Regarding Your Information” section below.

    Additional Information You Should Know About Third Parties

    The Service may contain direct links to websites operated by our partners and other entities. These third-party websites may collect information about you when you visit them or otherwise communicate with them. This Privacy Policy does not cover the information practices of third-party websites linked to the Site or accessible through the Service. Although we encourage such third parties to adopt and follow their own privacy policies, we are not responsible for their collection and use of your personal information.

    We may also offer our content through social media websites. Any information you provide to us when you engage with our content (such as through our brand page on Facebook) is treated in accordance with this Privacy Policy. Also, if you publicly reference us or our website on social media (e.g., by using a hashtag associated with RentSpree in a tweet or post), we may use your reference on or in connection with our website.

    You should refer to the privacy policies and statements of other websites or contact the respective webmasters of those websites to obtain information regarding their information collection, use and disclosure policies.

    Your Rights and Choices Regarding Your Information

    Control of Your Information

    After creating an account through the Service, you may update or delete your personal information or modify your account preferences for the Service by accessing the user dashboard provided through the Service. Please note that if you disable your account, we will keep your contact information on file, and may retain other account information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention.

    Your Choice to Opt-Out

    If you no longer want to receive our newsletter, emails or other marketing communications, you may unsubscribe by following the “unsubscribe” link at the bottom of our emails or by writing to us at [email protected]

    If you no longer want to receive text message communications and calls to your phone number, you may opt-out at any time by (i) for text messaging, texting “STOP” to the appropriate shortcode available in each text message or contacting us at [email protected] and specifying you want to opt-out of text messages; and (ii) for calls, requesting to opt-out during any call you receive from us or contacting us at [email protected] and specifying you want to opt-out of calls.
    If you no longer want to receive push notifications or in-Service messages, you may adjust the permissions in your account, delete your account, or uninstall our app.

    Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account, your rental screening submission, or other rental-related processes. Your opt-out is limited to the email address, phone number, or device used and will not affect subsequent subscriptions.

    How We Store and Safeguard Your Information

    We care about protecting your information, so we employ physical, technical, and administrative safeguards designed to help keep it safe, including encryption and techniques to reduce the ability to identify an individual in some cases. Since no data transmission over the Internet or other network can be guaranteed to be 100% secure, we cannot and do not guarantee the security of any information you transmit on or through our Site. Additionally, when you communicate with customer service via email, chat, or message forms, we ask that you not share sensitive information. While we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of the Service and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.

    In the event that personal information you provide to us is compromised as a result of a breach of security, when appropriate we will take reasonable steps to investigate the situation, notify you and take the necessary steps to comply with any applicable laws and regulations.

    When you register on our Site, you will need to set up a password to access your information. If you want to change your password, log into the RentSpree Dashboard, click the drop-down arrow in the upper right-hand corner of the screen (next to your name), select “My Profile”, then select “Change Password” and follow the instructions found on the screen. Note that we don’t ask customers to confirm account or credit card details by email – if you receive an email claiming to be from us and asking for this information, do not respond.

    International Transfers

    We are based in the U.S. and the information we collect is governed by U.S. law. If you are accessing the website from outside of the U.S., please be aware that information collected through the website may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the website or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in the U.S. and other jurisdictions as set out in this Privacy Policy.

    Nevada Residents Privacy Rights

    Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of personal information that the business has collected or will collect about the consumer. A sale under Nevada law is the exchange of personal information for monetary consideration by the business to a third party for the third party to license or sell the personal information to other third parties. If you are a Nevada consumer and wish to submit a request relating to our compliance with Nevada law, please contact us as at [email protected]

    California Residents Privacy Rights

    California Consumer Privacy Act

    The California Consumer Privacy Act of 2018 (the “CCPA”) is a California law that gives California residents (“consumers”), the right to learn about and control certain aspects of how a business handles the personal information that a business collects about them. For purposes of this addendum, RentSpree is referred to as “we” or “our”. Pursuant to the CCPA, consumers have certain rights, including:

    • The right to know the categories of personal information we’ve collected and the categories of sources from which we got the information;
    • The right to know the business purposes for sharing personal information;
    • The right to know the categories of personal information sold;
    • The business or commercial purpose for collecting or selling the personal information;
    • The right to know the categories of third parties with whom we’ve shared personal information for a business purpose or sold;
    • The right to access the specific pieces of personal information we’ve collected;
    • The right to delete your information; and
    • The right to opt-out of the sale of your information.
    • California residents also have the right to not be discriminated against if they choose to exercise their privacy rights.

    When you access the Service as an employee, owner, director, officer, or contractor of a company, partnership, sole proprietorship, nonprofit or other legal entity, you understand and agree that the information collected about you is solely within the context of (i) your role as an employee, owner, director, officer, or contractor or (ii) RentSpree conducting due diligence regarding, or providing or receiving a product or service to or from your employer. You also understand that when you access the Service as a representative of a business, whether that business is our customer or others’, some of the rights afforded to California residents may not be available to you, such as the rights to know and delete.

    Your Personal Information

    • Identifiers
      - Name
      - Postal address
      - Email address
      - Personal or online identifier
      - IP address
      - Social Security number
      - Date of birth
      - Driver’s license, passport, or identification card information
      - Revenue related information
      We collect this information in order to provide the Service, respond to your questions or requests, troubleshoot, and prevent fraud. We also use name, postal address, email address, personal or online identifiers, IP address, and revenue related information to market to you.
    • We collect this information from:
      - Information you provide
      - Information collected automatically via cookies and similar technology
      - Banks/credit unions (information from this source is not used for marketing purposes)
      - Collection agencies (information from this source is not used for marketing purposes)
      - Commercial partners
      - Credit reporting agencies (information from this source is not used for marketing purposes)
      - Information that is publicly or commercially available
      - TransUnion (information from this source is not used for marketing purposes)
    • Personal information described in California Civil Code section 1798.80
      - Name
      - Social Security number
      - Signature
      - Phone number
      - Education information
      - Employment history
      - Revenue related information
      We collect this information in order to provide the Service, respond to your questions or requests, troubleshoot, and prevent fraud. As mentioned above, we also use name, phone number, and revenue related information to market to you.
    • We collect this information from:
      - Information you provide
      - Banks/credit unions (information from this source is not used for marketing purposes)
      - Collection agencies (information from this source is not used for marketing purposes)
      - Commercial partners
      - Credit reporting agencies (information from this source is not used for marketing purposes)
      - Information that is publicly or commercially available
      - TransUnion (information from this source is not used for marketing purposes)
    • Protected classifications under California or federal law
      - Gender
      - Country of residence
      - Age
      We collect this information to provide the Service and prevent fraud. We also use country of residence to market to you.
    • Commercial information
      - Records of personal property
      - Records of services used
      - Listing information regarding properties on the Services
      - Products or services purchased, obtained, or considered
      - Other purchasing and consuming histories and tendencies
      We collect this information in order to provide the Service, respond to your questions or requests, troubleshoot, prevent fraud, and market to you.
    • We collect this information from:
      - Information you provide
      - Information collected automatically via cookies and similar technology
      - Banks/credit unions (information from this source is not used for marketing purposes)
      - Collection agencies (information from this source is not used for marketing purposes)
      - Commercial partners
      - Credit reporting agencies (information from this source is not used for marketing purposes)
      - Information that is publicly or commercially available
      - TransUnion (information from this source is not used for marketing purposes)
    • Internet or other electronic network activity information
      - Browser type
      - Search history and information regarding your interaction with our Service
      - Information collected automatically through cookies and similar technology
      - Device type
      - Domain names
      - Access time/logs
      We collect this information to keep track of login information, tailor content to consumer interests, provide the Service, market to you, and personalize our Service.
    • We collect this information from:
      - Information collected automatically via cookies and similar technology
    • Geolocation data
      We collect this information in order to provide the Service, respond to your questions or
      requests, troubleshoot, prevent fraud, and market to you.
      We collect this information from:
      - Information collected automatically via cookies and similar technology.
    • Biometric information
      We do not collect this information.
    • Audio, electronic, visual, thermal, olfactory, or similar information
      We collect this information when you call us in order to improve our Service.
    • Professional or employment-related information
      We collect this information, to provide the Service, respond to your question or requests, troubleshoot, and prevent fraud.
    • Education information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g)
      We do not collect this information.
    • Inferences drawn from the above about your predicted characteristics and preferences.
      We collect this information to provide and improve the Service, and market to you.

    Please review the “How We Share Your Information” section above for further details about the categories of parties with whom we share information.

    Your Rights Under the CCPA

    Right to Opt-Out of Sale of Your Personal Information

    Consumers have the right to request that a business that sells the consumer’s personal information, or that discloses it for a business purpose, inform the consumer of what has been collected about them and who it has been sold or disclosed to.

    Consumers also have the right, at any time, to direct a business that sells personal information about them not to sell their personal information.

    RentSpree does not sell or share your personal information in exchange for payment. We also forbid our service providers from selling the personal information they receive from us or on our behalf, and require them to only use that information to perform the services we have asked of them, unless otherwise required by law. However, we use advertising tools to help us improve your advertising experience (such as serving advertisements on our behalf across the Internet, serving personalized ads on our website, and providing analytics services). Sharing personal information with third parties while using these tools may fall within the extremely broad definition of the “sale” of personal information under the CCPA. For example, Google may use this data to improve its advertising services for all companies who use their services. This practice is very common. You may opt out of the “sale” of your personal information at any time by clicking Do Not Sell My Personal Information or emailing us at [email protected]

    Right to Access / Data Portability

    Consumers (who are not representatives of businesses, whether those businesses are our customers or others) also have the right to request that a business that collects personal information about them disclose the following: (1) The categories of personal information it has collected about that consumer; (2) The categories of sources from which the personal information is collected; (3) The business or commercial purpose for collecting or selling personal information; (4) The categories of third parties with whom the business shares personal information; (5) The specific pieces of personal information it has collected about that consumer.

    1) To exercise your right to access, you may submit a Verifiable Consumer Request by calling us toll free at 1-833-297-5034, or by sending an email to [email protected] Please include “Request for Access” in the subject line.
    2) If you submit your response via email, we will reach out within 10 days to confirm that we have received your request.
    3) We will then take steps to determine whether your request is a valid Verifiable Consumer Request. If you have an account, we may ask you to login to confirm this information. We will not ask you to create an account if you do not already have one. We will only ask for information that is reasonable in light of the nature of your request.
    4) When you submit a request for access:
    a. Within 45 days, we will provide you with a copy of the information listed in “Right to Access / Data Portability,” above, by mail or electronically. To the extent possible, this information shall be provided in a portable and usable format.
    b. In the event we need additional time, we will inform you within the initial 45-day period of our need for an additional 45 days (for a maximum of 90 days between request and provision of information).
    c. We are not required to provide personal information to a consumer more than twice in a 12-month period.

    Right to Deletion

    Consumers (who are not representatives of businesses, whether those businesses are our customers or others) have the right to request that a business delete any personal information about them. However, there are exceptions to this rule. For example, a business does not have to delete information if it is necessary to: a) complete a transaction; b) prevent illegal activity; c) exercise free speech; d) comply with a legal obligation; e) identify or repair errors that impair functionality; or f) otherwise use a consumer’s personal information, internally, that is compatible with the context in which the consumer provided that information.

    • To exercise your right to deletion, you may submit a Verifiable Consumer Request by calling us toll free at 1-833-297-5034 or by sending an email to [email protected] Please include “Request for Deletion” in the subject line.
    • We will reach out within 10 days to confirm that we have received your request.
    • We will then take steps to determine whether your request is a valid Verifiable Consumer Request. If you have an account, we may ask you to login to confirm this information. We will not ask you to create an account if you do not already have one. We will only ask for information that is reasonable in light of the nature of your request
    • When you submit a request for deletion:
      - If you have an account, we may ask you to login to confirm this information.
      - For consumers that do not have an account, we have created a two-step process for responding to requests for deletion. After you submit the initial request, we will ask that you separately confirm that you would like your information deleted.
      - If your request does not fall within one of the exceptions to deletion listed in “Right to Deletion,” above, we will confirm deletion within 45 days. If we are not required to delete your account, we will also let you know within 45 days.

    Right to Non-Discrimination

    A business cannot discriminate against a consumer because the consumer exercised any of the consumer’s rights listed above.

    Client Data

    We acknowledge that you may have rights under the CCPA in connection with the personal information we process on behalf of our clients. If personal information about you has been processed by us as a service provider on behalf of a client and you wish to exercise any rights you have with such personal information, please inquire with our client directly. If you wish to make your request directly to us, please provide the name of our client on whose behalf we processed your personal information. We will refer your request to that client, and will support them to the extent required by applicable law in responding to your request.

    Questions:

    If you have any questions about this California Privacy Rights, or any RentSpree privacy practices, please reach out to us at [email protected] You can also call us at (323) 515-7757.

    Shine the Light

    Customers who are residents of California may request (i) a list of the categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes; and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise a request, please write us at the email or postal address set out in the “Contact Us” section below and specify that you are making a “California Shine the Light Request.” We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.

    Changes to this Privacy Policy

    We may change this Privacy Policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through the Service. If you disagree with the changes to this Privacy Policy, you should deactivate your account and cease use of our Service.

    Contact Us

    If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at [email protected], by phone at (323) 515-7757, or by mail to the following address:

    RentSpree Customer Support
    15303 Ventura Boulevard., Ste. 1150
    Sherman Oaks, CA 91403.