Rental Assistant Supplemental Terms
Please read this carefully. These Rental Assistant Supplemental Terms ("Terms") are supplemental to, and incorporated into, RentSpree's Terms of Service (the "Terms of Service") and Privacy Policy. They apply whenever you access or use the Rental Assistant feature ("Rental Assistant" or the "Service"). If these Terms conflict with the Terms of Service, these Terms control with respect to the Service. These Terms incorporate the Terms of Service, including its mandatory arbitration clause, jury waiver, and class action waiver.
By enabling, accessing, or using the Rental Assistant, you agree to be bound by these Terms, the Terms of Service, and the Privacy Policy. If you don't agree, don't use the Service.
1. What the Rental Assistant Does
i. The Rental Assistant is an automated, artificial-intelligence-powered feature that assists landlords and property managers with tasks such as tenant communication, maintenance request triage, rent reminders, lease administration support, and related rental management tasks.
ii. The Rental Assistant is a tool to assist you. It does not replace your judgment, your legal obligations as a landlord or property manager, or, where applicable, licensed professional services (including legal, accounting, or real estate brokerage services).
iii. RentSpree may update, modify, expand, or limit the Rental Assistant's functionality at any time, with or without notice.
iv. Rental Assistant may show service providers from Thumbtack or arrange repairs through Lula Smarter Property Maintenance, Inc. Those providers are independent third parties, and their services are subject to the Third-Party Services section of the Terms of Service and Section 9 of the Rent Payment and Security Deposit Supplemental Terms.
2. Your Responsibility for Oversight and Decisions
i. You are responsible for reviewing, and where necessary correcting, any communication, recommendation, calculation, or action the Rental Assistant generates or takes on your behalf before it is relied upon or acted on.
ii. You remain solely responsible for all final decisions affecting a tenant or prospective tenant — including, without limitation, decisions regarding applications, screening, lease terms, rent, fees, notices, renewals, and terminations — regardless of whether the Rental Assistant provided input, a draft, or a recommendation.
iii. The Rental Assistant may make mistakes, produce inaccurate or incomplete outputs, or fail to reflect the specific facts of your property, lease, or jurisdiction. You should not treat its outputs as legal, financial, or professional advice.
iv. You are responsible for ensuring that your use of the Rental Assistant, and any decisions made using it, comply with your lease, applicable landlord-tenant law, and all other applicable law.
v. Rental Assistant is not an emergency service. You must give your tenants a way to reach you directly, and Rental Assistant will identify itself to tenants as an AI assistant.
3. Fair Housing and Non-Discrimination
i. You may not use the Rental Assistant to make, or to assist in making, any decision or communication that discriminates against an applicant, tenant, or other person on the basis of race, color, religion, sex, national origin, familial status, disability, or any other characteristic protected under the federal Fair Housing Act or applicable state or local law.
ii. RentSpree designs the Rental Assistant with the intent that its outputs comply with applicable fair housing laws, but RentSpree does not guarantee that any specific output will be compliant in every circumstance. You must independently review outputs — including tenant communications, screening-adjacent content, and advertising copy — for compliance before use.
iii. If you become aware that an output from the Rental Assistant appears to be discriminatory, non-compliant, or otherwise problematic, you must not use that output and should report it to RentSpree.
4. Data Use
i. To provide the Service, the Rental Assistant may process information you provide or that is submitted through the Platform, including tenant communications, property details, and maintenance requests, as described in RentSpree's Privacy Policy.
ii. AI training and improvement.
(a) RentSpree. RentSpree may use inputs you submit to the Rental Assistant (including tenant communications, maintenance requests, and photos) and the outputs it generates, along with your feedback on those outputs, to train, evaluate, and improve the Rental Assistant and RentSpree’s other AI features. RentSpree uses de-identified or aggregated data for this purpose, and does not use it to identify you or your tenants.
(b) Third-party AI providers. RentSpree uses third-party AI providers, including large language model providers, to operate the Rental Assistant.
(c) Lula. If you use maintenance triage or Lula repair services, Lula Smarter Property Maintenance, Inc. (“Lula”) processes maintenance requests through its own AI system. Under its agreement with RentSpree, Lula may use this information to improve the features it provides to you, and may use de-identified, aggregated data to improve its system. It may not use this information to train unrelated products.
(d) Opting out. You can opt out of RentSpree’s use of your inputs and outputs for training under subsection (a) by emailing [email protected] with the subject line “AI Training Opt-Out” or through your account settings. Opting out does not affect your use of the Service. It does not apply to processing needed to provide the Service, as described in Section 4.i, or to Lula’s use of de-identified data under subsection (c). Opt-outs apply going forward and do not affect data already de-identified or aggregated before your request.
(e) Your tenants. If you submit information about your tenants, you are responsible for providing any notice required by law that their information may be used as described in this Section.
iii. You should not submit sensitive personal information (such as Social Security numbers, financial account numbers, or health information) through the Rental Assistant except where the Service is specifically designed to collect that information for a disclosed purpose.
5. No Warranty; Disclaimer
THE RENTAL ASSISTANT IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTSPREE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF ANY OUTPUT GENERATED BY THE RENTAL ASSISTANT. RENTSPREE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ITS OUTPUTS WILL BE ACCURATE OR SUITABLE FOR YOUR SPECIFIC SITUATION.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTSPREE WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO YOUR USE OF, OR RELIANCE ON, THE RENTAL ASSISTANT, INCLUDING ANY DECISION MADE OR COMMUNICATION SENT BASED ON ITS OUTPUT. THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY ASSERTED, TO THE FULLEST EXTENT PERMITTED BY LAW, AND IS SUBJECT TO ANY OVERALL LIABILITY CAP SET FORTH IN THE TERMS OF SERVICE.
7. Indemnification
You agree to indemnify and hold harmless RentSpree from any third-party claims, damages, and reasonable expenses arising out of: (i) your failure to review or correct a Rental Assistant output before relying on it; (ii) a decision or communication you made using the Rental Assistant that violates applicable law, including fair housing law; or (iii) your breach of these Terms.
8. Suspension and Termination
RentSpree may suspend or restrict your access to the Rental Assistant at any time, including if RentSpree believes the Service is being used in a manner that violates these Terms, creates legal risk, or causes harm to RentSpree, tenants, or third parties.
9. Changes to These Terms
RentSpree may update these Terms from time to time. Continued use of the Rental Assistant after an update takes effect means you accept the updated Terms. We'll notify you of material changes before they take effect.
10. Everything Else
For everything else — including data privacy, intellectual property, disclaimers, liability limits, indemnification, dispute resolution, and arbitration — see our Terms of Service and Privacy Policy.
Questions? Reach us at support.rentspree.com.