Customer Support Specialist

Treat the customer like you would want to be treated.

Summary

RentSpree is currently searching for a Customer Support Specialist to help foster and grow the RentSpree customer base. Ideal candidates love talking with people on the phone, analyzing and troubleshooting technical issues, and working in a fast-paced, dynamic environment. This position is full time and based at our Encino office (near Los Angeles).

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Responsibilities

  • 70% handling inbound support, 10% handling outbound support, 20% testing & writing instructions.
  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions via phone, email, and live chat.
  • Track issues through the HubSpot(CRM) and ensure prompt resolution
  • Improve client references by writing and maintaining a company’s knowledge base.
  • Develop training manuals and troubleshooting procedures to help both support personnel and end-users interact properly with hardware and software.

Requirements

  • 1-2 years experience in a customer support/help desk or computer science background
  • Bachelor's degree
  • Strong communication skills and ability to remain calm and professional in all circumstances
  • Familiar with PC and Mac operating systems and mobile devices
  • Customer service orientation and experience
  • Ability to set priorities, problem solve, multi-task, and work independently
  • Resourcefulness, self-sufficiency, and a desire to learn are essential

Benefits

  • PTO
  • Health Insurance: PPO, HMO
  • Dental Insurance
  • Retirement
  • Snack and Beverage Bars

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