Customer Support Specialist

Treat the customer like you would want to be treated.

Summary

Our team is currently searching for a Customer Support Specialist to help foster and grow the RentSpree customer base. Ideal candidates love talking with people on the phone, analyzing and troubleshooting technical issues, and working in a fast-paced, dynamic environment. This position is full time and based at our Woodland Hills office (near Los Angeles).

We are a newer company with a small, yet dynamic team. As such, there will be ample opportunity for you to grow with us as we increase our influence on the industry. In addition, you will gain hands-on experience and the chance to advance to a leadership role within the company. This position is full time and based at our Woodland Hills office (near Los Angeles).

Responsibilities

  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Improve client references by writing and maintaining a company’s knowledge base.
  • Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
  • Improves system performance by identifying problems; recommending changes.

Requirements

  • Bachelor’s degree and willingness to learn through on-the-job training
  • Strong communication skills and ability to remain calm and professional in all circumstances
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Working knowledge of PC and Apple operating systems and mobile devices
  • Customer service orientation and experience
  • Ability to set priorities, problem solve, multi-task, and work independently
  • Resourcefulness, self-sufficiency, and a desire to learn are essential

Benefits

  • PTO
  • Health Insurance: PPO, HMO
  • Dental Insurance
  • Snack and Beverage Bars

Apply now

Send a brief introduction and attach your CV/Resume to [email protected] using the subject “RentSpree Career”.